FAQ:

What are your hours of operation?
For your convenience our customer service specialists are here to serve Monday to Friday from 8am-5pm CST. In addition you can place your order online at any time.

When will my order be delivered?
You can expect to receive your order at your home address within 21 days of being dispatched, although typically orders reach their destination within 7-10 days.

How do I know where my order is?
You will receive a tracking number for every order that is shipped for you. With this tracking number, through your local postal services you can track the exact location of your parcel.

Can I cancel my order?
You can cancel your order at any time provided that the pharmacy has not dispatched your parcel.

What payment methods do you accept?
You! Drugstore accepts Visa, Mastercard and wire transfer for your convenience. If you would prefer to pay via a different method, simply give us a call and we will do our very best to accommodate you.

What are your policies on returns, privacy and security?
You can find our policies here:

Privacy Policy Page

Return Policy Page

Security Policy Page

What currency are your prices in?
All prices listed are in USD.

How much does shipping cost?
Shipping is FREE on all orders!

What are generic medications?
A generic drug is a copy of the brand-name drug with the same dosage, safety, strength, quality, how it is taken, performance, and intended use. Before generics become available on the market, the generic company must prove it has the same active ingredients as the brand-name and works the same way in the body in the same amount of time.
The only differences between generics and their brand-name counterparts is that generics are less expensive and may look slightly different such as different shape or color, as trademarks laws prevent a generic from looking exactly like the brand-name drug.
The generics that we sell are only of the highest quality, and are produced in some of the best manufacturing plants around the world that are FDA and GMP certified.

Do I need a prescription to order from you?
Yes. We require a valid prescription issued by your local doctor for any prescription medication that you wish to order.

Do you need the original copy of my prescription?
Yes. Once you have placed your order, we require that you send the original of your prescription to our address:

You! Drugstore

3336 Portage Avenue, Unit 510

Winnipeg, MB

Canada, R3K 2H9

Only once we receive your original prescription can we have your order processed.

The other option is to have your physician fax us your prescription directly once you have placed your order.

Why do the pills I received form your pharmacy look different than the ones I usually get?

If you are used to Brand Name pills and you have ordered a Generic, the pills sent to you will look different. Generics do not look the same as the Brand Name products, even though they have the same active ingredients and work exactly the same way. In addition, the same Brand Name pill may look slightly different coming from another country. For example, Celexa 20MG is usually a peach colored pill, yet the Canadian pill is white and a little bit smaller than peach colored pill. Both pills are Celexa 20MG, both have the same active ingredient, and both are made by the same company. But, for whatever reason, the manufacturer decided to make the Canadian pill a different color. Also, when comparing 2 different Generics, the pills will look different if they are made by different manufacturers.

Do you price match?
You! Drugstore guarantees the lowest prices and the best service. If you find a lower price for the exact same medication from an equally accredited pharmacy, we will match or beat the price.

Do you sell controlled substances or narcotics?
No! We do not offer any narcotics or controlled substances.

What do some of the common medication suffixes such as CD mean?
These suffixes can mean various things depending on the medication, however here is a list of some of the most common meanings:
HCT- hydrochlorothiazide, hydrochloride
HCTZ- hydrochlorothiazide
HFA- hydrofluoroalkane
DF- dissolving fast
DS- double strength
RC- reduced concentration
E- enteric coated
EC- enteric coated tablets
SR- sustained release
MT- micro tabs
HC- hydrocortisone
CS- sodium chromoglcate
STD- standardized
CD- controlled delivery
TZ - time released
FCT - film coated tablet
HFV - hydro fluro carbon(vehicle)
CF - vitamin c and folic acid
GTF - glucose tolerance factor
CFC- chlorofluorocarbon
HS- half strength, hora somni (latin for at bedtime)
XL- extended release
DR- rapid dissolve
LAR- long acting injection
ODT- orally disintegrating tablet
ER- extended release
IM- intra-muscular injection
TB - might cause tuberculosis
RAPIMELT- rapidly melt (dispersible)
XE- high potency (once a day)
XP- high potency
P- lowest potency
HP- high potency